Case Manager

The Mission of the Case Manager is “Helping Children to be Victors.” A Case Manager shall be accountable to the Clinical Manager and Therapist and is responsible for ensuring that treatment modalities are evidence-based (notably, using Cognitive Behavioral Therapy) and consistent with the philosophy of Wolverine Human Services. The Case Manager will assure that the therapeutic case management needs of clients are met and maintained in accordance with best clinical practices, WHS policies and procedures, as well as State Licensing regulations and accreditation standards.


  1. Minimum of Bachelor’s degree in Social Work, Psychology or related field is required; additionally CADC certification is preferred due to working with clients with co-occurring disorders.
  2. Two years experience in areas related to residential service delivery, case management of client treatment programs, and group and individual counseling is preferred.
  3. Resourceful and innovative in applying Cognitive Behavior Therapy (CBT) model interventions into adolescent treatment work to foster adaptive behaviors, enhance group dynamics and grow emotion regulation skills in individual and group settings.
  4. Ability to establish a positive, professional and therapeutic working relationship with clients, their families and the clinical milieu. Effective communication skills to interact productively with clients. Able to establish appropriate level of client rapport, trust, boundaries, respect, and collaboration.
  5. Ability to provide feedback to youth and colleagues that is specific, focused, concrete, detailed, and constructive.
  6. Ability to read, document and maintain daily records, logs, and produce all court related documentation as required by funding agencies, licensing and accreditation standards.
  7. Possess mature judgment, initiative, self-awareness and self-discipline to work independently and with autonomy.
  8. Emotionally stable, of good moral character with mature judgment, initiative, self awareness and self discipline.
  9. Sincere interest in the rehabilitation and skill building of clients and being an appropriate role model. Models use of CBT interventions for clients and personnel, especially in challenging situations.
  10. Ability to understand and follow written and oral directions, to think and act quickly and effectively in emergency situations to ensure the best interest and safety of the clients in care.
  11. Must be willing and capable of continuing professional growth by attending seminars, workshops and in-service trainings. An integral member of a treatment team using CBT and Motivational Interviewing as approved evidence based practices. Commitment to achieving CBT endorsement to support youth skill development.
  12. Ability to work as a team, able to communicate in a professional manner with clients, families, referring workers, court workers and co-workers.
  13. Ability to have and maintain visual control of a group of clients (line of sight) as necessary to maintain safe staffing ratios and to respond immediately and to visually observe behavior.
  14. Ability to successfully complete and pass all levels of Therapeutic Crisis Intervention (TCI) training and certification provided by the agency.
  15. Must have physical condition and health adequate for participation and performance of the job.
  16. Must be available to work a schedule allowing extensive access to clients, able to respond to various crisis situations, in a manner appropriate to the services plans of clients and families.
  17. Ability to work with a diverse and multi-cultural clients and staff population.
  18. Must be available for twenty-four (24) hour on call duty, willing to supervise clients as needed.
  19. Willing to commit to a least one year of employment.


Full time; generally daytime but with possible occasional evenings, as needed. Weekend scheduling as determined by management based on client On Site Family Visits and clinical coverage schedules.


  1. Coordinates and provides appropriate evidence-based programming for clients, develops CBT-based goals and plans, and ensures client-centered, assessment-based service plans are implemented. Integrates data from the Brief Problem Checklist and the Top Problems Assessment into the care plan whenever possible; identifies lack of progress as quickly as possible.
  2. Work with all staffing teams to discuss any and all matters necessary to ensure not only proper communication between shifts and departments but also best evidence-based practices and support for clients (e.g., behavioral management for oppositionality; exposure for anxiety). Key coordinator (case manager) to ensure comprehensive treatment services are provided, including but not limited to: psychiatric/psychological, court representation and reporting, family involvement, education and health services linkage for clients.
  3. Must read all documented charts and/or log books, must document appropriately as required for communication with staff. Must support communication flow between staff levels to ensure continuity of care; e.g., a working draft of a teen’s cognitive case conceptualization form is completed and added to the teen’s chart (can collaborate with the therapist).
  4. Conducts group counseling sessions in accordance with program curriculum. Facilitates and documents 2 skill building groups weekly in cooperation with Team Manager. Draws from CBT-oriented skills topics (e.g., group templates for 6 core skills, active listening, and CBT model are available; al consider catching thinking errors, emotions as information) for additional monthly group. Provides backup coverage for Team Manager or Therapist during the absence of those team members.
  5. Consistently uses CBT language to model for teen and colleagues and promote consensual language for understanding teens’ experiences.
  6. Participates/conducts/plans recreational and leisure programming for a group in collaboration with the clinical treatment team (Team Manager and Therapist). Recreational and leisure programming centers on CBT skill development wherever possible (e.g., theme of communication skills—active listening–is woven throughout the activity with opportunities for practice and feedback).
  7. Conducts various training programs and weekly team meeting with personnel. Facilitates staff training during formal meetings and day-to-day field training at the program site. Uses the 5-step model for training to ensure maximal impact.
  8. Must encourage staff to progress through the CBT Endorsement Process.
  9. Ability to thoroughly explain and train staff on the critical elements for each core skill (ITCH, SPEED Map, Active Listening, CAPES, TIP, and CBT Chat Forms,)Must write within scheduled time lines all client service plans, court reports in collaboration with the treatment team and provide back up for weekly case summaries as required by agency standards and funding sources.
  10. Maintain an awareness of client’s behavior and attitudes in all areas. Updates client’s working draft of the cognitive case conceptualization accordingly.
  11. Effectively provide significant information to all involved team members through logging and verbal communication.
  12. Must recognize and identify significant forms of adolescent behavior, document and manage dysregulation in clients’ behaviors or mood disorders, identify and change unsafe behavior using CBT techniques and/or TCI procedures within the general framework of the program. Ensure that teen is exposed to, practiced in, and skillful before departure in at least two CBT techniques for managing significant dysregulation.
  13. Takes the appropriate steps to ensure teens are actively involved in applying CBT techniques to their personal change process.
  14. Must have the ability to adapt CBT interventions accordingly for each unique client and family situation.
  15. Models systematic problem solving skills for teens and colleagues.
  16. Supervise, maintain and instruct clients in the appropriate use of common facilities, materials and the required standards in all work, school and living areas. Arrange and control the physical surroundings in order to provide a healthy and safe environment for the residential group.
  17. Perform related group work responsibilities for an assigned group of clients. Establish, review and update individual client and group objectives in consultation with the lead therapist and Clinical Manager.
  18. Carry out agency policies, procedures, guidelines and methodologies of the evidence-based program, as outlined and directed by the Clinical Manager and Clinical Director.
  19. Provide speech, tone of speech, manners and dress that provide a socially acceptable model to the adolescent clients in care.
  20. Participate in daily group and individual organized activities, serving as an advocate for clients in care (i.e. assist clients with goals and assessment-based service plans).
  21. Maintain positive control of the program therapeutic environment and report any discrepancies or risk areas to supervisors verbally and in written form – make reports of any problems or incidents as required.
  22. Program and supervise activities, which are conducive to the treatment progress, skill building and prosocial development of adolescent clients served.
  23. Be a team member, attend team meetings, trainings. Follow policies and procedures diligently.
  24. Other duties assigned.

Responsible to: Therapist, Clinical Manager and Program Manager/Supervisor, as subject to program needs.

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