Position Description: Program Manager

  • Will ensure the Program Management needs of all clients are met and maintained through the following:
    • Ensure all Program clients receive appropriate treatment, clinical case management, healthcare and educational/recreational services
    • Ensure program compliance with licensing, contract requirements and applicable law and policies
    • Apprise Vice President of Residential Programs a of all relevant Program date and trends.
    • Apply knowledge of WHS programs/services, including applicable licensing regulations and other collaborative entities.
    • Coordinate with Staff Development Team to ensure training and development requirements are met.
    • Will provide all required data, reports and outcome/PQI information as assigned.
  • Will also provide support to the program’s staffing team in the following ways:
    • Participate in various training programs and weekly team meeting with personnel.
    • Directly supervise
    • Will ensure that all Recipients of Care/Clients are treated in a dignified, safe, ethical and professional manner and will act as a Mandated Reporter.
    • Will coordinate written and verbal communication between members of the treatment team including but not limited to: Agency Personnel, Recipients of Care/Clients, Family members, Community Partners, Court/MIDHHS and or other appropriate entities.
    • Excellent working knowledge of computer skills including Microsoft Office
  • Direct Report:
    • The Program Manager will report directly to the Vice President of Residential Programs.

Specific Qualifications

  • Master’s degree in a human behavioral science, education, business administration, or public administration and 2 years of experience in a child caring institution or child placing agency or equivalent organization preferred. A bachelor’s degree with a major in education, a human behavioral science, business administration, or public administration and 4 years of post-bachelor’s degree experience in a child caring institution or child placing agency or equivalent organization required
  • Completion of Therapeutic Crisis Intervention (TCI) seminar provided by the agency, with ability to apply and preform TCI techniques
  • Excellent verbal and written communication and organizational skills
  • Valid Michigan drivers and chauffer’s license or ability to obtain chauffer’s license
  • Proficiency in WHS technology platforms and applications
  • American Red Cross CPR and First Aid Certification

Please be advised that the information above is meant to be a brief informational outline regarding the specific position vacancy. Additional information regarding full duties will be provided during the interview process.

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