Wolverine Human Services is accredited by the Council on Accreditation of Services for Families and Children, “a comprehensive independent accreditor of behavioral health care and social service organizations operating in the United States and Canada. Over 1000 organizations, voluntary, public and proprietary, local and statewide, large and small, have either successfully achieved accreditation through the Council’s process or are currently engaged in the process.”
Wolverine is a member of the Association of Accredited Child and Family Agencies, whose mission is to “enhance and improve the provision of child welfare systems and services to children and families in Michigan.”
Prison Rape Elimination Act (PREA)
Wolverine Human Services places the highest standard and priority on client care and safety. WHS is compliant with federal laws and regulations under the PREA (Prison Rape Elimination Act) standards. Federal PREA standards are required in any facility that serves and/or houses court ordered clients or inmates. This is to ensure the humane, safe, and appropriate treatment of persons under court mandated care or residence. The Prison Rape Elimination Act (PREA) seeks to prevent sexual assault/rape of clients in residential care; to prevent incidents of sexual abuse and sexual harassment; and to take prompt, effective, and compassionate action if allegations of sexual abuse or harassment are made. There is zero tolerance of sexual assault/rape of clients in juvenile justice facilities. Personnel will follow all rules and expectations designed to prevent sexual assault and must cooperate with law enforcement, prosecutors, and the courts in the investigation and possible prosecution of anyone involved in the sexual assault/rape of a client.
Outside reporting of instances/allegations of sexual abuse or rape may be made to the following:
Michigan Department of Health and Human Services (MDHHS): 1-855-444-3911
Rape, Abuse and Incest National Network-National Sexual Assault Hotline: 1-800-656-4673
Performance & Quality Improvement Program (PQI)
Welcome to Wolverine Human Services (WHS) Performance & Quality Improvement Program. The WHS executive leadership team, the Board of Directors and PQI Department would like to invite you, and all of our stakeholders to provide input, feedback and quality improvement ideas to agency. WHS knows that our services, programs and quality care provided to clients and their families all rest with our reputation for providing quality programs and services, for remaining innovative in a changing world, and to dedication to the agency mission of “Helping Children Be Victors!” We know that feedback from our community of stakeholders makes us a stronger, better, more effective and quality agency for our clients, personnel and communities we serve.
WHS provides a variety of ways for stakeholders to be involved in our PQI Program and activities. All of the PQI Department activities and outputs are geared to include and integrate stakeholder feedback, input into what and how we measure our success and outcomes, ideas on how to better improve our services, and opportunities to better serve.
COA Community Survey
The Council on Accreditation (COA) is conducting an accreditation review of Wolverine Human Services, Inc. and seeks your assistance. COA is a national organization that sets standards for quality service and sends teams of experienced professionals to visit organizations to see whether they meet these standards. A very important part of this review consists of asking stakeholders within the community about their experience with, and impression of, our network.
You may respond as a general observer of how our network is viewed in the community, as someone with direct experience with our network, or from both perspectives. COA requests that, if possible, you select an individual to complete this survey that has had the most direct knowledge of, or experience with, our network.
To start the survey, follow the link below to take the survey on-line. Note: When you are prompted, please enter the organization code below.
TOLL-FREE NUMBER: 877-833-6174
ON-LINE: http://info.coanet.org/survey?iv=3a127cacab7aeb3&q1=a0r500000098RHVAA2 (If the survey link isn’t clickable, is cut off, or gives an error, please try copying and pasting the entire URL into your browser’s address bar and press Enter.)
ORGANIZATION CODE: 780
The information you provide is confidential and will go directly to COA. Our organization will not see your responses to this survey. Thank you for your valuable input.
COUNCIL ON ACCREDITATION New York, NY 10006 phone (866) 262-8088 www.coanet.org