CRM for nonprofits helps organization streamline work [Tech Target Network]
Wolverine Human Services’ adoption of the Salesforce.org Nonprofit Cloud halved foster care licensing time and improved productivity within the agency.
Many adoption and fostering agencies still use paper-and-pencil practices, making it easy for paperwork to fall between the cracks. A foster home cannot be licensed until all adults in the home complete the licensing process — something that used to take Wolverine Human Services agents 12 to 16 months.But Wolverine’s adoption of Nonprofit Cloud — a CRM for nonprofits — enables the company to manage recruitment, training and licensing all within the Salesforce.org platform, and all data to be stored in one place. The recruitment and training processes that used to take five Wolverine agents now take two. And the foster home licensing process? It now takes seven months.”In case management, there is now a 50% reduction in time due to all information being in one place and not needing to duplicate efforts,” said Matthew Wollack, vice president of strategic development for Wolverine Human Services. “We’ve never seen anything like this in this industry. We haven’t had the ability to afford this type of technology or customize things of this nature.” Until now.